Privacy Policy
Last updated: 2026
This Privacy Policy explains how Bali Driver & Guide (“we”, “us”, or “our”) collects, uses, shares, and protects your personal data when you visit or use the website balidriverandguide.com (the “Site”) and when you contact us regarding guiding and concierge services in Bali, Indonesia.
Bali Driver & Guide is an independent Bali guide and concierge website operated by Bali Premium Trip and published by Juara Holding Group. If you have any questions about this Privacy Policy or about your personal data, you can contact us at:
Email: info@balidriverandguide.com
Scope of this Privacy Policy
This Privacy Policy applies to personal data collected through our Site and through the communication channels linked on the Site (such as email and WhatsApp). It does not apply to services or websites that we do not control, even if they are linked from our Site.
Personal Data We Collect
Data you provide through forms and direct contact
We collect the personal data you choose to provide when you interact with us, including when you:
- Submit a contact or inquiry form on the Site
- Send us an email
- Contact us via WhatsApp or similar messaging tools linked from the Site
This data may include:
- Name
- Email address
- Phone number or WhatsApp number
- Travel dates and itinerary preferences
- Number of travelers and special requests
- Any other information you choose to share in your message
Cookies and similar technologies
When you use the Site, we may automatically collect certain information through cookies and similar technologies such as pixels or local storage.
This may include:
- IP address
- Browser type and version
- Device type and operating system
- Language settings
- Pages viewed, links clicked, and time spent on pages
- Referring website or source (for example, a search engine or social media)
Some cookies are necessary for the Site to function, while others are used for analytics and performance.
Server logs
Our hosting provider automatically records technical data in server logs whenever you access the Site. This typically includes:
- IP address
- Date and time of access
- Pages requested and URLs visited
- HTTP status codes
- Browser and device information
These logs are mainly used to ensure security, diagnose technical issues, and maintain the Site.
How We Use Personal Data
We use the personal data we collect for the following purposes:
- Responding to inquiries: To reply to your questions, provide information about our services, and assist with your travel plans in Bali.
- Service planning and communication: To plan, organize, and coordinate guiding and concierge services you request, including confirming bookings and sending updates.
- Customer support: To provide support before, during, and after your trip, and to handle complaints or feedback.
- Site operation and security: To operate, maintain, and protect the Site, including preventing fraud, abuse, and unauthorized access.
- Analytics and improvement: To analyze traffic and usage patterns on the Site so we can improve content, navigation, and user experience.
- Legal and compliance: To comply with applicable laws and regulations, respond to lawful requests by authorities, and protect our rights and those of our users and partners.
We do not sell your personal data.
Legal Bases for Processing
For visitors from the European Union, the European Economic Area, and the United Kingdom, we process personal data on the following legal bases under the GDPR and UK GDPR:
- Contract: When processing is necessary to take steps at your request before entering into a contract or to perform a contract for guiding or concierge services.
- Consent: When you have clearly agreed to a specific use of your data, such as accepting analytics cookies where required.
- Legitimate interests: When processing is necessary for our legitimate business interests (for example, improving the Site, ensuring security), and these interests are not overridden by your rights and interests.
- Legal obligation: When processing is required to comply with legal duties, such as accounting or responding to lawful authorities.
For users in Indonesia, we process personal data in accordance with Indonesia’s Personal Data Protection Law (UU PDP No. 27/2022), including based on your consent, the performance of an agreement, fulfillment of legal obligations, and other grounds allowed by law.
Third Parties Who May Receive Your Data
We may share your personal data with:
- Web hosting providers: Companies that host and maintain our Site and store related data.
- Analytics providers: Tools and services that help us understand how the Site is used, such as website traffic and user behavior statistics. These providers may use cookies and similar technologies on our behalf.
- Communication providers: Email services and messaging platforms such as WhatsApp that we use to communicate with you.
- Local service partners: In limited cases, and only when needed to arrange the services you request (such as drivers, guides, or activity providers in Bali), we may share relevant booking details such as your name, travel dates, and itinerary requirements.
- Professional and legal advisors: When necessary to obtain advice or protect our legal rights.
- Authorities: When required by law, court order, or government request, or to protect the safety and rights of our users, staff, or partners.
We require third parties that process personal data on our behalf to handle it only according to our instructions and to protect it appropriately.
International Data Transfers
Our operations and some of our service providers are located in Indonesia and other countries. As a result, your personal data may be transferred to and processed in jurisdictions that may have different data protection laws than your home country.
For visitors from the EU/EEA and the UK, when we transfer your personal data outside of these regions, we aim to apply appropriate safeguards, such as standard contractual clauses or equivalent arrangements, where required by law.
Data Retention
We keep personal data only for as long as it is needed for the purposes described in this Privacy Policy or as required by law. Retention periods may vary depending on the type of data and the purpose of processing. In general:
- Inquiry and booking communications are retained as long as needed to manage your request, provide services, handle follow-up questions, and maintain appropriate business records.
- Analytics data is kept for the period necessary to analyze performance trends and improve the Site, often in aggregated or pseudonymized form where possible.
- Server logs are usually kept for a limited period necessary for security monitoring, troubleshooting, and legal or operational reasons.
When personal data is no longer needed, we will delete it or anonymize it so it can no longer be linked to you.
Your Rights
Rights under Indonesian law (UU PDP No. 27/2022)
Under Indonesia’s Personal Data Protection Law, you may have rights including:
- The right to information about how your personal data is processed
- The right to access your personal data
- The right to correct or update inaccurate or incomplete data
- The right to delete your personal data in certain situations
- The right to withdraw consent where processing is based on your consent
- The right to object to or restrict certain types of processing where allowed by law
Rights under the GDPR and UK GDPR
If you are in the EU/EEA or UK, you may have the following rights in addition:
- Access: To obtain a copy of your personal data and information about how it is processed.
- Rectification: To correct inaccurate or incomplete personal data.
- Erasure: To request deletion of your personal data in certain circumstances.
- Restriction: To request that we limit how we process your data in certain cases.
- Objection: To object to processing based on our legitimate interests, on grounds related to your situation.
- Data portability: To receive certain personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
- Withdraw consent: Where processing is based on consent, to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.
How to exercise your rights
You can exercise your rights or ask questions about your personal data by contacting us at:
Email: info@balidriverandguide.com
To help protect your privacy, we may need to verify your identity before fulfilling your request. We will respond within the time period required by applicable law.
If you are in the EU/EEA or UK and are not satisfied with our response, you may also lodge a complaint with your local data protection authority.
Cookies and Similar Technologies
Cookies are small text files that are placed on your device when you visit a website. They can be used to make websites work efficiently and to provide information to site owners.
We may use the following types of cookies:
- Strictly necessary cookies: Required for the Site to work properly and to provide core features (for example, page navigation and basic security).
- Analytics and performance cookies: Used to understand how visitors use the Site, such as which pages are visited most, so we can improve the Site.
Depending on your location and applicable law, you may be asked to consent to the use of non-essential cookies, such as analytics cookies. You can also manage cookies through your browser settings, where you can usually block or delete cookies. If you disable certain cookies, some features of the Site may not function as expected.
Data Security
We take reasonable technical and organizational steps to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These steps may include access controls, encryption in transit where appropriate, secure hosting, and limiting access to personal data to personnel and service providers who need it for business purposes.
No website or online service can guarantee complete security. We cannot promise that data will always remain fully secure, but we aim to reduce risks and respond appropriately to suspected incidents.
Children’s Data
Our Site and services are intended for adults and for individuals arranging travel for themselves and others. We do not knowingly collect personal data directly from children under 18 years of age without appropriate parental or guardian consent.
If you believe that a child has provided personal data to us without such consent, please contact us at info@balidriverandguide.com and we will take steps to delete the data as required by law.
Links to Other Websites
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. If you follow a link, the processing of your data will be governed by the privacy policies of the relevant third party, and we encourage you to review them.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of the Site. When we do, we will revise the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data. If we make significant changes that materially affect your rights or how we use personal data, we will aim to provide additional notice where required by law.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: info@balidriverandguide.com